Is There a Better Way for Confirming Passwords?
Posted by namit | Filed under Online Strategy, Technology
The defining characteristic of a password field is that it abstracts text as dots. While the intention of this behavior is understandable (it makes users feel secure and protects from prying eyes), the unintended effect is that it creates a usability problem. Users can’t tell if they’ve entered a password incorrectly until after the site’s validation informs them. It’s like typing with your eyes closed.
The most common solution for the password field problem on registration pages is to require people to confirm their password in a second field. Again, the intention is understandable (it cuts down on mistakes), but the reality is that sites are requiring people to deal with two password fields. Here’s an example of the common solution with some JavaScript validation:
- Password
- Confirm Password
While this isn’t a terrible experience, I think there are a few other ways to handle this problem worth exploring. With some inspiration from a post on IxDA.org, I’ve created three below. Of note, all of these proposed solutions load a password field when the page is generated, so the browser will initially treat them as regular password fields.
Solution #1: Users click a checkbox to show characters
- Password
- Show characters
Pros: The decision to show or not show characters is fully at the discretion of the user. Passwords can be edited while characters are displayed.
Cons: It doesn’t automatically switch back to a password field. People could accidentally keep it checked while they’re filling out the rest of the form, leaving the password susceptible to prying eyes.
Solution #2: Users hold down a button to temporarily show characters
- Password
Pros: Users are able to see their password characters if they’d like and cannot accidentally leave the field in the show character state. This solution potentially feels more secure to users than solution #1.
Cons: The downside is that users cannot leave the field in “Show characters” mode while they’re editing the field. They can only see what they’ve entered when the button is pressed down.
Solution #3: The password field automatically changes to show characters
- Password:
Pros: As a user, this approach would be my personal favorite because it’s the easiest option, and you always see your password as you’re typing it in. I don’t really care about other people seeing what I type, since I rarely find myself in situations where I notice or would expect people to leer at my screen.
Cons: When users first select the field and start typing, it will look and behave like a regular text field — which may be startling to some. Users will not see that it switches to a password field until after they’ve entered something and clicked off of it.
Conclusion
None of the solutions presented here are the silver bullet for how to handle password fields in all situations. Depending on your users, your goals for the form, and your willingness to try something a little extraordinary, one of these options may make sense for your site.
